Refund & Return Policy
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Effective Date: [25.5.2025]
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Last Updated: [25.5.2025]
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At LAGIARE, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund & Return Policy outlines your rights and our procedures in compliance with UK consumer law.
Returns
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You have the right to return items within 14 days of receiving your order for a full refund or exchange, in accordance with the Consumer Contracts Regulations 2013.
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To be eligible for a return:
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The item must be unused, unworn, unwashed, and in the same condition that you received it.
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It must also be in the original packaging with all tags still attached.
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Proof of purchase (e.g., order confirmation email or invoice) is required.
How to Request a Return
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To initiate a return, please contact us at support@lagiare.com with the following details:
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Your full name
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Order number
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Reason for return
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Whether you’d like a refund, exchange, or store credit
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Once your return request is approved, we will provide instructions for sending the item back to us.
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Please do not return items without prior authorisation, as they may not be eligible for processing.
Shipping Returns
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You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong or defective item).
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We recommend using a tracked shipping service to ensure your return reaches us safely. LAGIARE is not responsible for items lost in transit.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
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If you have not received your refund after this period, please first check with your bank or payment provider before contacting us.
Exchanges
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We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange an item, email us at support@lagiare.com with your order number and a description of the issue.
Late or Missing Refunds
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If you haven’t received a refund yet:
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Double-check your bank account.
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Contact your credit card company or payment provider — it may take time before your refund is officially posted.
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If you’ve done all of the above and still haven’t received your refund, please contact us at support@lagiare.com.
Contact Us
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If you have any questions about your order, returns, or refunds, we’re here to help.
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LAGIARE
Email: support@lagiare.com
Website: [www.lagiare.com]